Effective Date: 1/23/26
Climate Pro ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or opt in to receive SMS or email communications from us.
Information We Collect
We may collect the following types of information:
Contact Information
- Name
- Phone number
- Email address
- Service address
Service Information
- HVAC system age, type, and related service details
- Appointment and estimate information
- Customer communications
Messaging Information
- Phone number
- Consent to receive SMS messages
- Email opt-in consent
- Messaging history
Technical Information
- IP address
- Browser and device type
- Pages visited and form submissions
How We Collect Information
We collect information directly from you when you submit a form, request service, contact us, or opt in to communications. We may also collect certain technical information automatically through cookies or similar technologies when you use our website.
How We Use Your Information
We use your information to:
- Respond to service requests
- Schedule and perform HVAC services
- Send appointment reminders and service updates
- Send SMS messages and emails you have opted in to receive
- Provide marketing communications, if consented
- Improve our website and services
- Operate and manage our business
- Comply with legal obligations
Messaging Privacy
When you opt in to receive SMS messages from Climate Pro, we collect your phone number, your consent to receive SMS messages, and related messaging history.
We use this information to send appointment reminders, service updates, marketing messages, and general two-way communication regarding HVAC services.
Message frequency varies. Message and data rates may apply based on your mobile carrier.
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message confirming your request has been processed. You may reply HELP for assistance.
We do not sell, rent, or share your phone number, SMS consent data, or messaging opt-in information with third parties or affiliates for marketing or promotional purposes.
Disclosure of Information
We may disclose your information to:
- Service providers who assist with scheduling, communications, IT, or marketing
- Professional advisors such as legal or accounting firms
- Government authorities when required by law
- Parties involved in a merger, acquisition, or sale of assets
We do not share SMS consent data with third parties for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable legal limitations.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have any questions about this Privacy Policy, your personal information, or our SMS messaging program, you may contact Climate Pro at:
Email: office@climateprotn.com
Phone: (615) 254-6283
You may also text HELP to (615) 254-6283 for assistance regarding our messaging services.
Data Sharing
We do not sell, rent, or share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
We may share limited information with trusted service providers who assist us in operating our business, such as scheduling, communications, or IT support. These providers are contractually required to safeguard your information and may not use it for their own marketing purposes.
Data Protection Measures
Access to personal information is limited to authorized personnel with a legitimate business need. We implement reasonable administrative, technical, and physical safeguards including secure systems and access controls to protect your information. We also periodically review our data handling practices to help prevent unauthorized access, disclosure, or misuse.