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Privacy Policy

Privacy Policy

Effective Date: 1/23/26

Climate Pro (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our website, submit service requests, communicate with us, or opt in to receive SMS or email communications.

Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Name

  • Phone number

  • Email address

  • Physical address (when provided for service requests)

Communication & Consent Information

  • SMS opt-in consent and messaging preferences

  • Email opt-in consent

  • Message history (SMS and email)

  • Records of service inquiries or customer communications

Service-Related Information

  • HVAC system age, type, and related system details

  • Information provided during service requests, estimates, or appointments

Technical & Website Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions with our website

  • Form submissions and timestamps

How We Collect Information

We collect information in the following ways:

  • Directly from you when you submit a form, request service, contact us, opt in to SMS or email communications, or communicate with our team

  • Automatically when you interact with our website through cookies or similar technologies

  • Through communications such as phone calls, emails, or text messages

How We Use Your Information

We use your information to:

  • Respond to service requests and inquiries

  • Schedule appointments and provide HVAC services

  • Send transactional communications related to your service

  • Send SMS messages or emails you have opted in to receive

  • Provide updates, reminders, promotions, or relevant service information

  • Improve our services, website, and customer experience

  • Operate, manage, and maintain our business

  • Comply with legal and regulatory obligations

SMS and Email Communications

If you opt in to receive SMS or email communications from Climate Pro:

  • You may receive service updates, appointment reminders, promotions, or other relevant messages

  • Message frequency may vary

  • Message and data rates may apply (for SMS)

Opt-Out Options

  • You may opt out of SMS messages at any time by replying STOP to any message

  • You may unsubscribe from email communications using the unsubscribe link included in our emails

  • Opting out of promotional messages does not affect transactional or service-related communications

For additional details, please review our Terms and Conditions at:
https://climateprotn.com/

Disclosure of Information

We may disclose your information to:

  • Affiliated companies

  • Third-party service providers, vendors, or contractors that assist with business operations (e.g., scheduling, communications, IT services)

  • Professional advisors such as legal, accounting, or consulting firms

  • Parties involved in a merger, acquisition, restructuring, or sale of assets

  • Government authorities or other parties when required by law, regulation, or legal process

  • Parties necessary to protect our rights, enforce agreements, or defend against claims

We do not sell, rent, or share your phone number, SMS consent data, or email opt-in information with third parties or affiliates for marketing or promotional purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. While no system is completely secure, we work to safeguard your information in accordance with industry standards.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain data. Requests may be subject to verification and applicable legal requirements.

Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes that have a substantive impact on your privacy, we will post notice on this website prior to the changes becoming effective. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or your communications preferences, you may contact us: